Last Updated: January 2026
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
The withdrawal period expires 14 days after the day on which you (or a third party designated by you) receive the product.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:
ArtiZynt UK
Email: [email protected]
Subject: Return Request - Order #[Your Order Number]
You may use the model withdrawal form provided below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
You must return the products to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the products before the period of 14 days has expired.
You will bear the direct cost of returning the products unless we have agreed to bear such costs or unless we have failed to inform you that you must bear such costs.
Products must be returned in their original condition:
We reserve the right to refuse a return or reduce the refund amount if the product is returned in a condition that is not suitable for resale.
Please return products to the address provided in your return confirmation email. Do not return products to our contact address without prior authorization.
In accordance with EU law, the right of withdrawal does not apply to:
If you have opened and used the product, you may still be eligible for a return if the product is defective or does not match its description. Please contact us to discuss your specific situation.
If you receive a defective product or a product that does not match your order, please contact us immediately. We will:
Please include photos of the defect or incorrect product when contacting us.
Once we receive and inspect the returned product, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for your bank or credit card company to process the refund and make it available in your account.
You are responsible for the cost of return shipping unless:
We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for products lost during return shipping.
If you ordered multiple products and wish to return only some of them, you may do so. The refund will be calculated based on the returned items only. Delivery costs will not be refunded for partial returns unless all products in the order are returned.
If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund within 3-5 business days.
To: ArtiZynt UK, [email protected]
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number: _______________
Ordered on: _______________
Received on: _______________
Consumer's name: _______________
Consumer's address: _______________
Date: _______________
Signature (if form is submitted on paper): _______________
If you have questions about returns or refunds, please contact us:
ArtiZynt UK
Email: [email protected]
Visit our Contact Page
Please include your order number in all communications to expedite processing.